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Business Profile

Used Car Dealers

VCD Auto Group

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ra C

    Date: 04/17/2024

    I recently purchased a 2015 ********************** from VCD Auto Group and was initially impressed by the professionalism of the salesman, *************************. However, my experience went downhill after the sale.******* promised the car would be detailed before purchase, but due to rain, it wasn't. While his staff may have vacuumed the newly purchased vehicle, it was still dirty.The vehicle failed its West Virginia inspection shortly after. However, I acknowledge I signed a disclaimer about out-of-state inspections. Repairs were needed for tires, wipers, and other, more serious, issues. While ******* did reimburse me some for these repairs ($260), it was only a fraction and an unexpected cost incurred. Even a non-certified used vehicle should at least pass basic inspection after purchase.The biggest problem arose when I needed paperwork for my permanent West Virginia registration.Despite multiple calls, voicemails, and a text message, I received no response from VCD Auto Group for days as the temporary registration was nearing expiration.It wasn't until I contacted the Virginia ************************** that ******* finally returned my call. He claimed to have sent the paperwork via certified mail, but the *********** couldn't get a signature and held it. He could have notified me of that event since he had a tracking number.He dismissively suggested I complain to the board and didnt care, and then hung up on me.This left me scrambling to retrieve the certified mail document hours before it was scheduled to be returned to VCD Auto Group by the ***********.While I ultimately obtained my registration and the car passed inspection, the process was unnecessarily stressful. A customer shouldn't have to deal with such a lack of communication and professionalism.Recommendation:I would strongly advise potential buyers to consider other dealerships where customer service remains a priority throughout the entire buying process.

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